Businesses strive to provide their customers with the best customer service experience possible through their customer service teams. Business owners have become increasingly interested in using conversational AI in recent years. Conversational AI: what is it? What is the difference between it and a chatbot? In this article, we are going to see Chatbots vs. Conversational AI and see how both are different from each other. So if you also want to know then stick with us till the end of the article!

What is a Chatbot?

Human-like conversations are simulated by chatbots. As a result, they can understand what the user is trying to say and respond accordingly. It is common for chatbots to assist customers or schedule appointments, for example. Natural language is understood by chatbots. In addition, they can respond in a logical manner based on the user’s input. An example would be a chatbot that gives you the weather forecast and current temperature after understanding your input. 

No matter whether you are aware of it or not, you have spoken to a chatbot at least once. An example of this would be a pop-up appearing on your screen when you are researching a product at your computer. Using your smartphone, you can request a ride via chat while on your way to a concert.

What is Conversational AI?

Artificial intelligence that understands human language is known as conversational artificial intelligence (CAI). Inputs such as speech and text are interpreted using machine learning and natural language understanding.

Artificial intelligence used to simulate human conversation is known as conversational AI. Thus, it is capable of interpreting user input and responding appropriately. Conversational AI goes beyond simple task automation, which makes it different from chatbots. With it, you can converse naturally, as if you were talking to a person.

Chatbots vs. Conversational AI-  What’s the Difference?

Conversational AI has a higher level of power than chatbots. We have discovered how a chatbot can become smarter and more intelligent when it is enabled with conversational AI technology. In spite of this, not all chatbots will be powerful simply because they don’t use conversational AI technology. 

• Limitations in functionality: There is no more than a limited amount of functionality that can be achieved with a conventional chatbot. It can usually answer basic FAQs in most cases. Conversely, conversational artificial intelligence increases a chatbot’s ability to understand and interpret human language and enhances its capabilities manifold. 
• Text-only command vs Voice and text commands: The benefits of conversational AI are not only enhanced by allowing text-based commands, but also by enabling voice commands as well.
• Single channel vs Omnichannel: It is common for chatbots to be used only as chat interfaces, making them optimal for a single channel. A conversational AI system, however, can provide omni-channel communication through web, voice assistant, or other channels. 
• Scripted vs natural language processing: Scripted conversation can only be enabled by chatbots due to their basic technology. Natural language processing can also be incorporated into conversational AI, so conversations can be easily understood and contextualized. 
• Linear vs dynamic interactions: The optimal interaction between a chatbot and a conversational AI is linear, whereas the optimal interaction between a chatbot and a conversational AI is non-linear and dynamic. It is therefore ideal for customer support tasks to use AI-enabled bots. 
• Navigation vs Dialogue: A conversational AI can support dialogues of any complexity, unlike a chatbot that supports navigation.

Key takeaway

It is sometimes very small differences that separate chatbots from conversational AIs. Automating specific tasks is generally the goal of a chatbot. AI used to simulate human conversation using more advanced methods is referred to as conversational AI, which is a broader term. A number of areas can benefit from NLP, including customer service, lead generation, online shopping, and many others.

The Tidio chatbot platform lets you create AI-powered bots. Setting up and training your chatbot is easy with our platform. It is possible to create complex conversation scenarios using our visual flow builder. Consider creating an artificial intelligence agent that can converse with you. Our free trial is no credit card required, so you can give it a try!

I hope now all of the differences cleared after reading our article which is about Chatbots vs. Conversational AI. Moreover, if you still want to ask anything, you can in the comment section. Thank You!